Kaitlyn Kochanski                                                                                                      262.902.1356

                                                                                                                                                kocha008@umn.edu

WORK EXPERIENCE

 

Executive Operations and Student Services Specialist

University of Minnesota, College of Continuing Education (CCE) – Saint Paul, MN

May 2012- Present

 

·  Develop and maintain a deep knowledge base of CCE and University programs, services, policies and procedures 

·  Create and implement best practices and services standards to achieve uniform and quality service to every learner

·  Collaborate with cross functional teams in program management and marketing to develop, employ and test recruitment and retention strategies and initiatives

·  Aide in the search and development of new hires

·  Utilize extensive knowledge of University systems such as PeopleSoft, Oncontact CRM, Centergy, C-Smart and Google applications

 

Off-Site Sales Manager

Saint Croix Saddlery – Hugo, MN

May 2011- Present

 

·  Manage off site sales operations and serve as a reputable resource for on-site staff

·  Create and build meaningful customer relationships leading to strong customer loyalty 

·  Demonstrate adaptability and accountability in accomplishing work

·  Additional responsibilities include coordinating event schedule and logistics, supervising staff members and maintaining inventory

 

Principle Operations and Student Services Specialist

University of Minnesota, College of Continuing Education (CCE) – Saint Paul, MN

May 2010- May 2011

 

·  Assisted traditional and non-traditional college students, including adult learners and high school students

·  Coordinated and organized daily administrative operations for multiple departments which required the ability to prioritize and maintain timelines

·  Developed excellent oral and written communication skills tailored to a variety of diverse individuals

 

Student Worker

University of Minnesota, College of Continuing Education (CCE) – Saint Paul, MN 

September 2008- May 2010

 

·  Provided office support including filing, mailing, copying, and data entry using Microsoft Office

 

EDUCATION

 

Bachelor of Science in Animal Science & Minor in Applied Economics- 2006 - 2010

University of Minnesota-Twin Cities: College of Food, Agriculture and Natural Resources

 

PROFESSIONAL DEVELOPMENT

 

Certificate in Communications- Expected completion May 2015

University of Minnesota-Twin Cities: College of Continuing Education